Help & FAQ
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Before you buy
Do I need a prescription or a hearing test?
No prescription and no hearing test are needed. OTC hearing aids are for adults 18 and older with perceived mild to moderate hearing loss. If you're not sure that's you, our 2-minute quiz can help, and if anything points to a medical issue, it'll tell you to see a doctor first.
Is OTC right for me?
OTC hearing aids are designed for mild to moderate hearing loss. That often looks like: people seem to mumble, you turn the TV up louder than others like, and noisy restaurants are hard. If you struggle to hear conversation even in a quiet room, or you can't hear loud sounds like a doorbell, a hearing professional is a better first step.
Hearbrook or Comfort?
Comfort ($249) uses a black C-shaped open-ear clip and supports Bluetooth calls and music. Hearbrook ($89) is the small in-ear option. Compare the fit and controls; both have the stated 100-day return policy.
Why is it so much cheaper than a clinic?
We sell online only, so there are no clinic visits, store rent or sales commissions in the price. Compare the model features and prices on our product pages.
Can I use my HSA or FSA?
Ask your HSA or FSA plan administrator whether the product and purchase qualify under your plan. Contact us for product and price information.
Will insurance or Medicare cover it?
Ask your insurer or plan administrator about coverage and required documentation before purchasing. Contact us for product and price information; coverage is not guaranteed.
I'm buying for a parent.
Check a few things with them first: they should be 18 or older, and if they have ear pain, fluid from the ear, sudden hearing changes, dizziness, or much worse hearing in one ear, they should see a doctor first. Our setup support through the contact form is especially helpful when you're helping a parent.
Do you have discount codes?
The listed product price applies to the order. Every order includes the stated shipping, 100-day return policy, and 2-year limited warranty. Use the contact form for setup questions.
Fit and sound
I hear a whistle or squeal.
Check the fitting and cleaning instructions for your model. The in-ear pair uses soft tips; Comfort clips to the outer ear without an inserted tip. Do not push a device deeper. Ask about the sound and your model.
My ears are sore.
Remove a device that causes pain. Follow the model-specific fitting instructions rather than forcing a fit. If pain continues, or you notice fluid or swelling, seek medical advice.
It sounds too quiet.
Check that the case is fully charged; look for wax on the tip and sound opening and brush it off; then turn the volume up one step at a time in a quiet room.
My own voice sounds strange.
Very common in the first week. Most people find it settles within a few days to a couple of weeks. Start with a few hours a day at home and build up.
It's still hard in restaurants.
Noisy places are the hardest situation for any hearing aid. Sit with your back to the noise, face the person you're talking to, and keep the volume where voices are clear.
Can I wear glasses with it?
Fit depends on your frames and ear shape. Send us the model you are considering and we can help you choose.
Is it waterproof?
Keep the hearing aids dry. Take them off before showering or swimming.
How long does the battery last?
Charge the hearing aids in their supplied case. Contact us for battery information for the model you are considering.
Orders, returns, warranty
When will my order ship?
Shipping is free to U.S. addresses. Use the order-update form for available tracking information. Request an order update.
How do returns work?
Within 100 days of delivery, start a return online. Support will confirm the return instructions and prepaid label through your request. Refund within 5 business days after it arrives.
What does the warranty cover?
2 years for defects. We repair or replace and pay shipping both ways. Warranty details.
Where is the user manual?
Read or download it here. No sign-up needed.