For adults 18 and older with perceived mild to moderate hearing loss.
Important warnings
WARNING: If you are younger than 18, do not use this. You should go to a doctor, preferably an ear-nose-throat doctor (an ENT), because your condition needs specialized care. Over-the-counter hearing aids are only for users who are age 18 or older.
This OTC hearing aid is for users who are 18 and older. People who are younger than 18 with hearing loss should see a doctor, preferably an ENT, because they may need medical testing and management. Hearing loss can affect speech and learning, so professional fitting and continuing care are also important.
WARNING: When to See a Doctor If you have any of the problems listed below, please see a doctor, preferably an ear-nose-throat doctor (an ENT).
- Your ear has a birth defect or an unusual shape. Your ear was injured or deformed in an accident.
- You saw blood, pus, or fluid coming out of your ear in the past 6 months
- Your ear feels painful or uncomfortable
- You have a lot of ear wax, or you think something could be in your ear
- You get really dizzy or have a feeling of spinning or swaying (called vertigo)
- Your hearing changed suddenly in the past 6 months
- Your hearing changes: it gets worse then gets better again
- You have worse hearing in one ear
- You hear ringing or buzzing in only one ear
WARNING: This hearing aid should not cause pain when inserting it. Remove this device from your ear if it causes pain or discomfort when you insert or place it. To try again, make sure to follow the instructions. If you feel pain or discomfort again, contact the manufacturer. If your pain or discomfort doesn't go away, contact your hearing healthcare professional. You can also report this to FDA as an adverse event according to the instructions that appear later.
Additional warnings
- Keep hearing aids, ear tips, wax guards, and the charging case away from children and pets. Small parts can be swallowed. If a part is swallowed, see a doctor right away.
- Use only the charging cable and charging case that came with your hearing aids. Do not charge them near water or heat.
- Do not try to open or repair the hearing aids or the charging case. They contain a rechargeable lithium-ion battery.
- Ask your doctor or the device's manufacturer before using these hearing aids if you have an implanted medical device such as a pacemaker.
Cautions and notes
Caution: This is not hearing protection. You should remove this device if you experience overly loud sounds, whether short or long-lasting. If you're in a loud place, you should use the right kind of hearing protection instead of wearing this device. In general, if you would use ear plugs in a loud place, you should remove this device and use ear plugs.
Caution: The sound output should not be uncomfortable or painful. You should turn down the volume or remove the device if the sound output is uncomfortably loud or painful. If you consistently need to turn the volume down, you may need to further adjust your device.
Caution: You might need medical help if a piece gets stuck in your ear. If any part of your hearing aid, like the eartip, gets stuck in your ear, and you can't easily remove it with your fingers, get medical help as soon as you can. You should not try to use tweezers or cotton swabs because they can push the part farther into your ear, injuring your eardrum or ear canal, possibly seriously.
Note: If you remain concerned, consult a professional. If you try this device and continue to struggle with or remain concerned about your hearing, you should consult with a hearing healthcare professional.
Note: What you might expect when you start using a hearing aid A hearing aid can benefit many people with hearing loss. However, you should know it will not restore normal hearing, and you may still have some difficulty hearing over noise. Further, a hearing aid will not prevent or improve a medical condition that causes hearing loss.
People who start using hearing aids sometimes need a few weeks to get used to them. Similarly, many people find that training or counseling can help them get more out of their devices.
If you have hearing loss in both ears, you might get more out of using hearing aids in both, especially in situations that make you tired from listening—for example, noisy environments.
Note: Tell FDA about injuries, malfunctions, or other adverse events. To report a problem involving your hearing aid, you should submit information to FDA as soon as possible after the problem. FDA calls them "adverse events," and they might include: skin irritation in your ear, injury from the device (like cuts or scratches, or burns from an overheated battery), pieces of the device getting stuck in your ear, suddenly worsening hearing loss from using the device, etc.
Instructions for reporting are available at https://www.fda.gov/Safety/MedWatch, or call 1-800-FDA-1088. You can also download a form to mail to FDA.
Choosing the right ear tip
The ear tip should feel snug but comfortable. It should not hurt.
- Start with the medium tip (already attached).
- If the hearing aid feels loose, falls out, or whistles, try a larger tip.
- If it feels tight, painful, or itchy, try a smaller tip.
- To change a tip: hold the hearing aid, pull the old tip straight off, push the new tip on until it clicks / covers the sound outlet completely.
The ear tip limits how far the hearing aid goes into your ear. Always use a tip. Never insert the hearing aid without one.
Cleaning and care
Every day:
- Wipe the hearing aids and ear tips with a dry, soft cloth.
- Use the brush to gently clear wax from the sound outlet, pointing the outlet down so wax falls out.
Disinfecting: wipe the hearing aid shell with an alcohol-free disinfecting wipe. Do not get water inside.
Replacing parts: order ear tips, wax guards, and cables at hearbrook.com/parts.
Avoiding damage
- Ear wax: the most common reason a hearing aid stops working. Clean daily.
- Drops: don't drop them onto hard floors.
- Water: take them out before showering, swimming, or using a hair dryer or hair spray. They are not waterproof.
- Heat: don't leave them in a car, near a stove, or in direct sun.
- Pets: dogs like to chew hearing aids. Keep them in the closed case.
Possible side effects
See a doctor, preferably an ear-nose-throat doctor (an ENT), if you notice:
- Skin irritation, redness, or itching in your ear that doesn't go away
- Ear wax building up faster than before
- Pain, discharge, or a feeling of fullness in your ear
Repair, replacement, and support
Contact support before sending hearing aids for repair or replacement. We will provide a prepaid shipping label.
Please contact us first so we can send you a prepaid shipping label.
Warranty: 24-month limited warranty. Details at hearbrook.com/warranty.
Questions? Contact Hearbrook support.