The short version
Try your Hearbrook hearing aids for 100 days. If they're not right for you, send them back and get a full refund. Return shipping is on us.
How long you have
You have 100 days from the day your order is delivered to start a return. The delivery date is the date shown in the carrier's tracking.
What you can return
- Hearing aids and charging case, in any condition from normal use.
- Accessories that came in the box (charging cable, cleaning tool, carrying case).
- Add-on products bought with your order, such as cleaning kits.
You do not need to send back used ear tips or wax guards. Throw them away.
You don't need the original retail box. Any sturdy box or padded envelope works.
How to start a return
You don't have to talk to anyone on the phone to return your order.
Where returns go
All returns go to our U.S. return center:
Please request your prepaid return label before mailing any items.
Please use the prepaid label we send you. Do not mail hearing aids outside the United States.
Your refund
- We refund the full price you paid for the returned items, including original shipping charges if you paid any.
- We issue your refund within 5 business days after the return center receives your package. Check your private request for the recorded update; a request marked resolved is not a payment receipt.
- The refund goes back to your original payment method. Your bank or card issuer may take a few more days to show it.
- If something that came in the box is missing (for example, the charging case), support will explain the missing item and any proposed deduction in your private request before proceeding.
Exchanges
Want a different model or size instead? Start a return and choose "exchange." We'll ship the new item as soon as your return is scanned by the carrier.
After 100 days
After the return period, your hearing aids are still covered by our 24-month limited warranty. See hearbrook.com/warranty.
Questions? Contact Hearbrook support.