Who can buy
You must be at least 18 years old to buy from us. Our hearing aids are over-the-counter (OTC) hearing aids for adults 18 and older with perceived mild to moderate hearing loss. By ordering, you confirm that you and the person who will use the hearing aids are 18 or older.
Not medical advice
Information on our site, in our emails, and from our support team is general product information. It is not medical advice and does not replace a visit to a doctor or hearing healthcare professional. If you have any of the "When to See a Doctor" conditions listed on our product pages and in the user instructional brochure, please see a doctor, preferably an ear-nose-throat doctor (an ENT), before using a hearing aid.
Orders and prices
- All prices are in U.S. dollars.
- An order is accepted when we send a shipping confirmation. We may cancel an order (with a full refund) if we can't verify payment, the item is unavailable, or a price was listed in error.
- Sales tax is added where required.
Shipping, returns, and warranty
These are covered in our Shipping, Returns & Refunds, and Warranty pages, which are part of these terms.
Reviews and feedback
You are free to post honest reviews of our products and service anywhere, positive or negative. We will never ask you to remove or change an honest review, and we will never offer or withhold a refund or anything else based on what you write.
Using our site
Please don't misuse our site: no hacking, scraping, or interfering with how it works. Content on our site (text, images, videos, logos) belongs to us or our licensors. Don't copy it for commercial use without permission.
Product use
Use our hearing aids as described in the user instructional brochure, available at hearbrook.com/pages/manual. Don't use them if you are younger than 18.
Limitation of liability
To the extent the law allows, we are not liable for indirect or consequential damages arising from use of our site. Nothing in these terms limits any rights you have under consumer protection laws that can't be waived, or our liability for injury caused by our negligence or by a defective product.
Changes
We may update these terms. Changes apply to orders placed after the revised terms are posted.
Questions? Contact Hearbrook support.