Know what happens
before you order.
Compare the models, review the order, and keep the support and return information easy to find. Here is the whole process in one place.
Choose the right starting point.
OTC hearing aids are intended for adults with perceived mild to moderate hearing loss. If something about a hearing change concerns you, read the doctor-first checklist. Our product-fit quiz asks shopping questions; it does not measure hearing or replace a hearing assessment.
Compare how the models fit your routine.
Choose between a small in-ear style and Comfort's open fit. Check whether Bluetooth calls and music matter, whether the controls look manageable, and what is included. Use the model comparison and save any unanswered questions before ordering.
Review the exact order.
The cart shows the product, quantity, and subtotal. Check whether you have chosen a single pair or a two-pair set. U.S. shipping is free. Any applicable tax and payment details are shown before payment. Optional add-ons are separate choices, not requirements for buying the hearing aids.
Keep the confirmation and delivery date.
Keep the order number and the email used for the order. Your delivery date starts the 100-day return window. Use the order-update form when you need help checking delivery, and avoid sharing the private order link publicly.
Unpack, read, and get comfortable.
Keep the hearing aids, charging case, cable, and instructions together. Check the contents before discarding the packaging. Read the supplied instructions for the model and charge the devices as directed.
Try the fit in a quiet room. Do not force a device deeper into the ear or keep wearing it when it hurts. Keep notes about practical issues such as a loose fit, the controls, or charging so support can respond to the actual problem.
The online safety and user guide is available without signing up. It can be printed for the person using the hearing aids or a family member helping with setup.
Ask for help when you need it.
Send the product name, order number if available, and a short description through contact support. Keep the private request link to read replies and continue the conversation.
Examples of useful questions are how to identify the volume control, how to position the charging case, or what to do when the fit does not feel comfortable. Questions about a new or concerning hearing symptom belong with a healthcare professional.
Do not include medical records in a product-support message. The help center covers routine product, fit, order, and care questions.
The return and warranty process stays visible.
Return at home.
Within 100 days from delivery, use the online return form. Keep the order number and order email ready. The policy explains the prepaid return label, what to send back, and the refund timing.
Ask about a different fit.
If the model is not comfortable, explain the issue to support. An exchange can be discussed, but it is not a step you must complete before requesting a return.
Use the limited warranty.
The 2-year limited warranty covers the terms described on the warranty page. Contact support with the order and device information rather than attempting an internal repair.
Keep the resource center bookmarked. It links the product guide, buying checklist, care articles, order help, and return instructions so you do not have to search through an advertisement to find them.