24-Month Limited Warranty
Every Hearbrook hearing aid comes with a 24-month limited warranty from the date of delivery. It's free and included with your purchase.
What it covers
Defects in materials and workmanship under normal use. For example: the hearing aid stops turning on, won't charge, loses sound, or a button stops working.
What it doesn't cover
- Loss or theft
- Damage from drops, crushing, water submersion, pets, or excessive heat
- Normal wear of ear tips, wax guards, and other replaceable parts
- Damage from opening, modifying, or repairing the device yourself
What we'll do
We'll repair or replace the hearing aid at no cost to you. We pay shipping both ways. A replacement device is covered for the rest of your original warranty period, or 90 days, whichever is longer.
How to make a claim
Use the support form and describe your model and the problem. Keep the private request link to read replies and add information. Support will confirm the applicable repair or return instructions before any shipment:
Please request your prepaid return label before mailing any items.
We'll ship your repaired or replacement device within 5 business days of receiving it.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
Questions? Contact Hearbrook support.