Reviews need
a real experience behind them.
We do not display a customer rating until we have reviews we can substantiate. This page explains how feedback is handled and gives customers a direct way to tell us what worked and what did not.
What appears as a customer review.
A published review should describe a person's actual experience with the product or service. Before labeling feedback as a verified purchase, we check the order information against a purchase record. We do not treat a general comment, an unverified message, or a model photograph as purchase verification.
We do not currently display customer testimonials on this page. There is no invented star rating, customer count, or paid spokesperson presented as a customer. The people shown in the website's lifestyle images are fictional models; the image explanation describes their use.
Verification is about whether a purchase can be matched, not whether the feedback is favorable. A review should not be described as a guarantee of another person's hearing outcome. Fit, preferences, and experience differ between wearers.
How feedback is handled.
Send a private message.
The form below sends feedback to support. It is not a public comment box and does not publish the message automatically. Include the order number when you want us to investigate a purchase.
Resolve the practical issue.
If the message concerns fit, a faulty item, or an order, we handle it as a support request. Leaving positive feedback is not a condition of receiving support, making a return, or asking about the warranty.
Ask before publishing.
If we would like to use a message as a testimonial, we ask permission separately and confirm how the name or identifying details will appear. Sending this form is not permission to publish your message.
Tell us about your experience.
Useful feedback is specific: which model was used, what was easy or difficult, and whether the support information answered the question. Avoid including medical records, payment-card information, or someone else's private information.
Need to change or correct feedback?
Use the contact form with the feedback reference number, if available. Explain the change you are requesting. A request about your personal information can also be made through Your Privacy Choices.
For a return or product issue, use the return form or the help center. You do not need to wait for a feedback response before using those services.